The what, how, and why of the personal information and data we collect.
Thank you for visiting Welcoming Cities. We have provided this policy to ensure that you understand what personal data we may collect and store, what we may use it for and how we keep it safe.
Who are we?
Welcoming Cities is an initiative of Welcoming Australia funded by the Scanlon Foundation. Our mission is to support local governments to advance communities where everyone can belong and participate in social, cultural, economic and civic life.
Why do we need your data?
- To deliver our services and answer your questions. If you make a request, we use your account data to carry out that request.
- To communicate with you about updates and opportunities. We may send you emails and contact you to help you get the most out Welcoming Cities’ work (only with your permission)
- To improve our services.We sometimes do statistical analysis on information we collect to understand how people access information and and to monitor, troubleshoot, and improve access to that information.
- To promote our work. For example, you might provide us with a case study, testimonial, research, an article or other information you want to share.
- To keep our services secure. We might check the accuracy of your data to prevent dodgy activity (i.e. fraud, spam, phishing).
What data do we collect?
- Information that you supply to us. This is usually via our contact form, website comments, email, or phone.
Who do we share your data with?
- Google: email, analytics, secure file storage
- Mailchimp: email newsletters
- Pipedrive: secure database
- Apolitical: knowledge sharing platform
- Typeform: contact forms
Do you ever sell personal data to third parties?
We will never sell your personal data.
How do we protect your personal data?
We take every care to ensure that your personal data is kept secure and to protect your data from loss, misuse and unauthorised access. The security measures we take include only storing your personal data on secure servers, ensuring that our staff receive regular data security awareness training, and keeping paper records to a minimum.
What happens if something goes wrong?
While we use all reasonable endeavours to protect your personal data, internet security can never by 100% guaranteed. In the unlikely incidence of a data breach, we will communicate with anyone possibly affected. We will support you to identify what’s been breached, contact data protection authorities and communicate with any other relevant parties about the breach.
What if you don’t agree with our policy?
We won’t collect any information unless you contact us and/or you want to access parts of our service that require it. If you don’t agree with this policy, it’s best not to give us your personal information.
Can you change or permanently remove your personal data?
Yes. Please direct any requests to firstname.lastname@example.org.