Privacy Policy

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The what, how, and why of the personal information and data we collect.

 

Thank you for visiting Welcoming Cities. We have provided this policy to ensure that you understand what personal data we may collect and store, what we may use it for and how we keep it safe.

Who are we?

Welcoming Cities is an independent initiative founded by the Scanlon Foundation and Welcome to Australia. Our mission is to support local governments to advance communities where everyone can belong and participate in social, cultural, economic and civic life.

We place paramount importance on maintaining your trust and take the protection and security of your information very seriously. This privacy policy explains how we collect, use and share your data if you use our website and associated platforms, or if you supply information to us. Please do not hesitate to contact us with any questions at info@welcomingcities.org.au.

Why do we need your data?

  • To deliver our services and answer your questions. If you make a request, we use your account data to carry out that request.
  • To communicate with you about updates and opportunities. We may send you emails and contact you to help you get the most out Welcoming Cities’ work (only with your permission)
  • To improve our services.We sometimes do statistical analysis on information we collect to understand how people access information and and to monitor, troubleshoot, and improve access to that information.
  • To promote our work. For example, you might provide us with a case study, testimonial, research, an article or other information you want to share.
  • To keep our services secure. We might check the accuracy of your data to prevent dodgy activity (i.e. fraud, spam, phishing). 

What data do we collect?

  • Information that you supply to us. This is usually via our contact form, website comments, email, or phone.
  • Anonymous information. We collect anonymous analytics data via Google to help us understand how our services are being accessed and used. You can view Google's privacy policy here.

Who do we share your data with?

We use a small number of reputable third-party providers to ensure that we can deliver a high quality service. The providers, their privacy policy (linked) and specific purpose are as follows:

Do you ever sell personal data to third parties?

We will never sell your personal data.

How do we protect your personal data?

We take every care to ensure that your personal data is kept secure and to protect your data from loss, misuse and unauthorised access. The security measures we take include only storing your personal data on secure servers, ensuring that our staff receive regular data security awareness training, and keeping paper records to a minimum.

What happens if something goes wrong?

While we use all reasonable endeavours to protect your personal data, internet security can never by 100% guaranteed. In the unlikely incidence of a data breach, we will communicate with anyone possibly affected. We will support you to identify what’s been breached, contact data protection authorities and communicate with any other relevant parties about the breach.

What if you don’t agree with our policy?

We won’t collect any information unless you contact us and/or you want to access parts of our service that require it. If you don’t agree with this policy, it’s best not to give us your personal information.

Can you change or permanently remove your personal data?

Yes. Please direct any requests to info@welcomingcities.org.au.