This toolkit identifies leading communications practice and provides examples of how councils can best reach everyone.

The Inclusive Communications Toolkit supports councils to strengthen engagement and relationships with diverse communities. It provides advice and information for councils on how to speak to everyone, no matter where they’re from, or what language they speak.

The strategies provide guidance on many aspects of inclusive communications, including how to tap into new channels and how to engage with translators and different media. As with most of Welcoming Cities’ resources, it is not an exhaustive compilation of solutions, but it can be adapted and shaped to fit within your own council’s communication needs.